Terms of trade

Who we are and when these terms apply

In these terms "we", "us" and "our" mean Plastics Hub NZ and "you" means the person or business buying from us.

These terms apply to every quote we give and every order we accept, whether your enquiry reaches us through this website or by email. Please read them with our Delivery, Returns, Warranty and Consumer Guarantees, Payment and Security, and Privacy pages, which form part of them.

What we do: supply only

We supply plastic sheet, rod and related products. We are a supply-only business: products are sourced from our partner suppliers and dispatched from partner depots around New Zealand. We do not make, fabricate, machine or custom-build products.

Cutting a sheet down is a supplier service available on certain materials at certain depots. It is offered by quote only, not online: tell us your sizes and we'll confirm whether it can be done, the price and the details before you order.

Prices and GST

This website does not show prices. We give prices in a written quote, in New Zealand dollars and excluding GST. GST at 15% is shown separately on the quote and is included in the total you pay. A quote is valid for the period stated on it.

Freight is quoted for each order and is shown separately on your quote.

If we find an error in a price or a product description before we accept your order, we'll tell you, and you can choose to go ahead at the correct price or cancel. If you have already paid, we'll refund you in full.

Orders and acceptance

You order by accepting our written quote. An order is accepted when we confirm it to you in writing (by email). Availability is confirmed with the partner depot when we accept your order. If an item turns out to be unavailable after you have paid, we'll tell you, offer an alternative if there is one, and refund in full anything you have paid for an item we cannot supply.

Payment and ownership

Payment is as stated on your quote, which sets out how and when it is due. We will never ask for your card number by email or phone: see Payment and Security.

Goods remain ours until you have paid for them in full.

Delivery and risk

We deliver throughout New Zealand. Orders are dispatched from partner depots and delivered by our freight carrier. Freight is quoted for each order, and we do not publish or promise delivery times. If you need goods by a particular date, tell us before you order and we'll tell you whether that is likely.

The goods are at our risk until they are delivered to the delivery address you gave us. Please check them when they arrive: see Delivery and Returns.

Cut-to-size and special orders

Where a sheet is cut to sizes you give us, or an item is sourced specially for your order, the sizes, quantities and specifications you confirm are what we order from the supplier, so please check them carefully before you accept the quote.

Cut and special-order goods cannot be returned because you have changed your mind. They are still covered by the Consumer Guarantees Act 1993 if they are faulty, or are not what you ordered or what we quoted.

Product information and suitability

Product descriptions and technical information come from manufacturers and suppliers and are given in good faith. If you tell us what you need a product for and rely on our recommendation, the consumer guarantee that it is fit for that purpose applies. Otherwise, please check that a material suits your application before you buy, and ask us if you're unsure.

If you are a consumer

If you buy goods of a kind ordinarily acquired for personal, domestic or household use, you have rights under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986. Nothing in these terms limits or excludes those rights. Our Warranty and Consumer Guarantees page explains them.

If you are buying for a business

If you are acquiring goods in trade, that is, for the purposes of a business, then you and we agree, to the extent permitted by section 43(2A) of the Consumer Guarantees Act 1993, that the Act does not apply to that supply. This agreement applies only where: the goods are supplied and acquired in trade; we are both in trade; you have agreed to these terms in writing (for example by accepting, by email, a quote that refers to them); and it is fair and reasonable that we are both bound by it.

The Consumer Guarantees Act does not apply anyway to goods acquired to resupply in trade, or to use up or transform in a manufacturing or production process.

Even where the Act does not apply, we will replace or refund goods that are faulty when delivered or are not what you ordered, as set out on our Returns page, and we will pass on any manufacturer's warranty. Your rights under the Fair Trading Act 1986 are not affected.

Our liability to business customers

Where the Consumer Guarantees Act does not apply to a business purchase, and to the extent the law allows, our total liability for any claim about goods is limited to the price you paid for those goods, and we are not liable for indirect or consequential loss, such as loss of profit or production. Nothing in this clause limits a consumer's rights, or any liability that the law does not allow to be limited.

Cancelling an order

Contact us as soon as possible if you need to cancel. If the order has not yet been dispatched or cut, we'll cancel it and refund what you paid. Once goods have been dispatched, our Returns page applies. Cut and special-order goods cannot be cancelled once the supplier has started on them.

Your information

We handle your personal information as described in our Privacy Policy, under the Privacy Act 2020.

Fairness, changes and governing law

We intend every term to be fair. If a term is found to be unfair or unenforceable, it will not apply and the rest of these terms continue.

We may update these terms from time to time. The version on this page when we accept your order applies to that order.

These terms are governed by New Zealand law and the New Zealand courts have jurisdiction. Consumers can also take a claim to the Disputes Tribunal.