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Frequently asked questions
How Plastics Hub NZ works, from sourcing to delivery.
Can I order online?
Online checkout isn't open yet. For now, add products to an enquiry list or send us a quote request, and we'll come back with pricing, availability and freight for your address.
Do you make or fabricate parts?
No. Plastics Hub NZ is supply only: we supply plastic sheet, rod and related products from our partner suppliers, and we don't make, fabricate or machine anything.
Can I get a sheet cut to size?
Cutting is available on certain materials at certain depots, by quote only, not online. Request a quote with your sizes and we'll confirm whether it can be done, and the price, before you order.
Where do you deliver?
Throughout New Zealand, North Island and South Island, including rural addresses. Freight is quoted for each order, so you know the full cost before you commit.
Where are orders dispatched from?
From partner depots in Auckland, Hamilton, Wellington, Palmerston North, Christchurch and Dunedin. We don't publish depot addresses or our partners' names.
How long does delivery take?
We don't publish delivery times, because they depend on the depot, the products and your address. If you need an order by a particular date, tell us before you order and we'll tell you whether that is likely.
Do you sell full sheets?
Yes. Full and standard-size sheets are our main focus, and rod and other formats are available too.
Is there a minimum order?
No. We supply single sheets through to commercial quantities.
I'm not sure which plastic I need. Can you help?
Yes. Tell us what the part or project needs to do (load, temperature, chemicals, food contact, indoor or outdoor) and we'll suggest suitable materials. If you're a consumer and rely on our recommendation for a purpose you've told us about, the Consumer Guarantees Act protects you if it isn't fit for that purpose.
Do your prices include GST?
No. When prices are listed on this site, they are shown ex GST and labelled ex GST. GST at 15% is added at checkout or shown on your quote, with the subtotal ex GST, the GST and the total including GST. A trade quote we send by email also lists prices ex GST, with GST (15%) shown separately.
How do I pay?
When online checkout opens, you'll pay by card through Stripe, and your card details go straight to Stripe, never to us. Orders made by accepting a quote are paid as stated on the quote. See Payment and Security.
Can I return something?
Faulty, damaged or wrong goods are always put right. Unused full sheets and rod can be returned for change of mind within 14 days of delivery, by arrangement. Cut-to-size and special-order goods can't be returned for change of mind. See our Returns policy.
Do you offer trade accounts?
Businesses buying regularly can email trade@plasticshub.co.nz to talk to us about a trade account.
Tell us what you need. We'll source it.
One enquiry, multiple supply sources. Or email trade@plasticshub.co.nz.